Describe the building face
A nest near an upper porch may affect residents differently from one in a detached shed. Give the approximate location and height from a safe viewing point. Mention the entrance or path in use, and keep people away from active insect traffic. Do not climb to confirm a nest or disturb it for a photograph.
Explain the permissions needed
An exterior wall, porch, or roof area may be controlled by an owner or association. Tell the provider who can authorize work and how access will be arranged. The insect identification and actual nest location should guide the assessment; an opening with traffic does not show the entire concealed space.
Plan for more than the arrival
Ask whether the quote covers the assessment, treatment, nest handling, and any return work. Understand when the affected area can be used and which repairs, if any, are separate. Call about the Worcester address with the shared entrance and resident communication needs included from the outset.